Q: Is it safe to stay in my home during restoration?

• A: Your safety is paramount. We'll assess the situation and provide guidance. In some cases, temporary accommodation may be recommended for your well-being.

Q: How long does the restoration process take?

• A: Timelines vary based on the extent of damage and timely mess of your insurance provider We'll provide a detailed schedule, moving as fast as your insurance will allow. keeping you informed throughout the process.

Q: Will my insurance cover the restoration costs?

• A: Yes! We never start any work that has not or will not be approved by your carrier. While we assist with claims, coverage depends on your policy. We'll guide you through the insurance process to ensure you receive what your coverage allows. 

Q: Can you handle both fire and water damage restoration simultaneously?

• A: Yes, our comprehensive services address multiple issues concurrently, ensuring a streamlined restoration process for your convenience.

Q: How do you prevent mold growth after water damage?

• A: Our water damage restoration includes thorough drying and dehumidification to prevent mold. If needed, we also implement mold remediation measures to protect your health. Such as application of biocides and other antimicrobial agents.

Q: What precautions are taken for structural safety during restoration?

• A: Our structure cleaning services include a detailed assessment of structural integrity. We prioritize safety and undertake necessary repairs to ensure stability as well as a thorough decontamination process .

Q: What's the role of your pack-out service?

• A: Our pack-out service protects your belongings from further damage during restoration. We carefully itemize, pack and store items in a secured location ensuring their safety and preservation until the entire restoration process is complete.

Q: How can I stay updated on the restoration progress?

• A: Communication is essential. We'll provide regular updates, keeping you informed about every aspect of the restoration process.

Q: Will my personal items be restored or replaced?

• A: That depends on your insurance carrier. We prioritize restoration whenever possible. Our experts employ specialized cleaning techniques to salvage and restore your belongings to their pre-damage condition.



Q: What happens after the restoration is complete?

• A: We provide guidance on maintaining your restored property and offer post-restoration support to ensure your long-term satisfaction and well-being.